Terms of Service

Last updated: January 2024

These Terms of Service ("Terms") govern your use of Wood Gas Ltd's website and services. By using our services, you agree to these terms.

Services

Wood Gas Ltd provides heating and gas services including:

Boiler installation, servicing, and repair
Central heating system installation and maintenance
Gas safety inspections and certificates
Gas appliance installation and servicing
Emergency heating and gas repairs

Booking and Appointments

Service appointments are subject to availability
We will confirm appointments via phone or email
24 hours notice is required for appointment cancellations

Pricing and Payment

All prices are quoted in GBP and include VAT where applicable
Payment is due upon completion of work unless otherwise agreed
We accept cash, bank transfer, and card payments
Additional work beyond the original quote requires approval

Warranties and Guarantees

Equipment warranties are provided by manufacturers
Guarantee excludes normal wear and tear
Annual servicing may be required to maintain warranties

Liability

Wood Gas Ltd carries full public liability insurance. Our liability is limited to the value of work performed. We are not liable for indirect or consequential damages.

Health and Safety

We comply with all Gas Safe regulations
Safety certificates are provided where required
Customers must provide safe working conditions
Dangerous installations will be made safe immediately

Complaints Procedure

If you are not satisfied with our service, please contact us immediately. We aim to resolve all complaints within 7 working days.

Governing Law

These terms are governed by English law and subject to the jurisdiction of English courts.

Contact Information

Wood Gas Ltd
9a Empson Walk
Lee-on-the-Solent
Hampshire PO13 8JS
Phone: 02393 954300
Email: Jim@woodgas.co.uk
Gas Safe Registration: #621823